Privacy Policy

Introduction

OnlyFo ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our embroidery digitizing and vector conversion services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

When you register an account, place an order, or contact us, we may collect personally identifiable information, such as:

• Name, email address, phone number, and contact information
• Billing and payment information
• Account credentials
• Information you provide in order forms or customer support requests
• Any other information you choose to provide

Design Files and Content

When you upload files for our embroidery digitizing or vector conversion services, we collect:

• The image or design files you upload
• Information about your design requirements
• Any specifications or instructions you provide

Technical Information

As you navigate through and interact with our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Device information
• Referring website or source

How We Use Your Information

We may use the information we collect from you for various purposes, including to:

• Create and manage your account
• Process and fulfill your orders
• Communicate with you about orders, services, and promotional offers
• Respond to your inquiries and provide customer support
• Improve our website, products, and services
• Send newsletters or marketing communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations

Payment Information

We use third-party payment processors, PayPal and Stripe, to process payments for our services. When you make a payment, you provide your payment information directly to these processors, and their privacy policies govern how they use your information.

We do not store your complete credit card details on our servers. We may retain certain payment information (such as the last four digits of your credit card, card type) for record-keeping and customer service purposes.

PayPal

When using PayPal as a payment method, you will be directed to the PayPal website to complete your transaction. Please review PayPal's Privacy Policy for information on how they protect your data.

Stripe

When using Stripe as a payment method, your payment information is collected and processed securely by Stripe. Please review Stripe's Privacy Policy for information on how they protect your data.

Information Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf.
• Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to a subpoena or court order.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website.
• Functional Cookies: These cookies enable enhanced functionality and personalization.
• Targeting Cookies: These cookies record your visit to our website, the pages you visit, and the links you follow.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. We use SSL encryption for data transmission and securely store your information on protected servers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate or incomplete information
• The right to erase your personal information
• The right to restrict or object to the processing of your personal information
• The right to data portability
• The right to withdraw consent at any time where we rely on consent to process your personal information

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.