Delivery Policy (for Tangible Goods)
Shipping costs and your order are non-refundable and are based on the weight of the items you order and your location. Usually we offer all sampling free without shipping cost, contact us if you have any question. The date of delivery for your order may vary due to carrier shipping practices, delivery location, a method of delivery and the quantity of items ordered, and in addition. You are responsible for all taxes applicable.
Delivery Policy (for Downloadable Digital Goods)
Upon receipt of your order, you will receive an e-mail from us with instructions to complete your download. If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased.
Delivery Policy (for Services)
First order of your Embroidery Digitizing and Graphic/Vector designing is free to check our quality and delivery timing, all subsequent orders are non-refundable; if any edits required, usually its free. Upon receipt of your order, the services will be performed (Embroidery or Graphic/Vector Designing) to you in accordance with the terms applicable to the services that you purchased. It takes about 15 hours to complete the custom orders for digitizing/vectorization.