Frequently Asked Questions

We accept most image file formats including JPG, PNG, PDF, AI, EPS, PSD, and SVG. For best results, vector files (AI, EPS, PDF, SVG) are preferred, but we can work with any clear image. The higher the quality of your original image, the better your embroidery result will be.

We provide all common embroidery formats including:

• DST (Tajima)
• PES (Brother)
• EXP (Melco)
• JEF (Janome)
• VP3 (Pfaff/Viking)
• XXX (Singer)
• HUS (Husqvarna)

If you need a specific format not listed here, please specify it when placing your order.

Not all designs are suitable for embroidery, especially those with very fine details or gradients. Here are some considerations:

• Text should generally be at least 1/4 inch tall (6mm) for clear readability
• Very small details may not reproduce well in embroidery
• Gradients and shading are challenging and may need to be simplified
• Designs with many colors will require more thread changes

Our digitizers will evaluate your design and suggest modifications if needed to ensure the best possible embroidery results.

Our pricing for embroidery digitizing is based on the size of the design:

• Small designs (up to 4 inches): $10
• Medium designs (4-6 inches): $15
• Large designs (6-10 inches): $20

We measure the widest point of your design to determine its size category. For example, if your design is 5 inches wide by 3 inches tall, it falls into the medium category (4-6 inches).

Raster Images:

• Made up of individual pixels (tiny colored squares)
• Lose quality when enlarged (become pixelated/blurry)
• Common formats: JPG, PNG, GIF, BMP, TIFF
• Ideal for photographs and web graphics

Vector Images:

• Made of paths defined by mathematical formulas
• Can be scaled to any size without quality loss
• Common formats: AI, EPS, SVG, PDF
• Ideal for logos, illustrations, and scalable graphics

We provide vector files in several formats:

• AI (Adobe Illustrator) - Industry standard for vector graphics
• EPS (Encapsulated PostScript) - Compatible with most graphic design software
• SVG (Scalable Vector Graphics) - Web-friendly format, great for websites
• PDF (Portable Document Format) - Universal format readable on most devices
• CDR (CorelDRAW) - Available upon request

If you need a specific format not listed, please mention it when placing your order.

The best images for vector conversion typically have:

• Clean, well-defined edges and shapes
• Solid or limited colors (not complex photographs)
• High contrast between elements
• Limited shading or gradients

Logos, line art, cartoons, illustrations, and simple graphics convert very well to vector format. While we can work with almost any image, photographs with complex details may not convert as cleanly and might require simplification.

Our pricing for vector conversion is based on the complexity of the design:

• Simple designs ($10-$30): Basic logos, simple shapes, text-based designs with minimal details
• Medium complexity ($30-$60): Moderately detailed logos, illustrations with multiple colors and shapes
• Complex designs ($60-$100): Highly detailed designs, complex illustrations, intricate artwork with many elements

We'll assess your image and provide an exact quote before beginning the work. Factors that affect complexity include the number of elements, colors, details, and the intricacy of the shapes in your design.

You make payment after we've completed your order and before downloading the final files. Once your order is ready, you'll receive an email notification. You can then log in to your account, view the preview of your completed files, make the payment, and download the files.

We accept the following payment methods:

• Credit/Debit Cards through our secure Stripe payment gateway
• PayPal for safe and secure transactions

All payments are processed securely, and your financial details are never stored on our servers.

Yes, we stand behind our work. If you're not satisfied with the quality of the digitized files or vector conversion, we offer free revisions to address your concerns. If we cannot meet your requirements after revisions, we provide a full refund. Refund requests must be submitted within 30 days of receiving your completed files and must include a detailed explanation of the issues with the files.

Yes, we offer volume discounts for multiple designs:

• 3-5 designs: 5% off total order
• 6-10 designs: 10% off total order
• 11+ designs: 15% off total order

Volume discounts are automatically applied at checkout. For very large orders or ongoing business needs, please contact us for custom pricing.

You can track your order status by logging into your account and going to the "My Orders" section in your dashboard. There, you'll see all your orders and their current status. You'll also receive email notifications when your order status changes, particularly when your order is completed and ready for download.